Refund policy

Last updated: March, 2026
We want you to be confident in your purchase. Please review our return policy carefully before placing an order.

Eligibility for Returns

  • Returns must be requested within 14 days of delivery.
  • Items must be returned in original, unused condition, exactly as received.
  • The item must not show signs of wear, alteration, or damage.

Because gemstones are small, high-value items, all returns are carefully inspected upon receipt.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom or special-request items
  • Altered or mounted gemstones
  • Items marked as final sale
  • Items returned in altered or damaged condition

Return Process

To request a return, contact us at:
frenchcutgems@gmail.com
Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

If approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • Returned items must be insured and trackable.
  • We are not responsible for lost return shipments.

Refunds

  • Approved refunds are issued after inspection of the returned item.
  • Refunds are processed to the original payment method.
  • Original shipping costs are non-refundable.

Please allow 5–10 business days after approval for refunds to appear.

Exchanges

Exchanges may be offered at our discretion, subject to availability.

📦 LOST, STOLEN & DAMAGED PACKAGE FAQ

What if my package is marked “Delivered” but I didn’t receive it?

Once tracking shows Delivered, responsibility transfers to the customer. We recommend:

  • Checking with household members
  • Contacting your local carrier office
  • Checking nearby delivery locations

We can assist with carrier inquiries but cannot guarantee replacement or refund.

What if my package arrives damaged?

Contact us within 48 hours of delivery with:

  • Order number
  • Clear photos of the damage
  • Photos of the packaging

We will assist with an insurance claim where applicable.

What if my package is lost in transit?

If tracking shows no movement or confirms loss:

  • We will help initiate a carrier insurance claim
  • Resolution depends on carrier investigation and approval

Are international shipments covered?

International shipments are insured where available. Customs delays, refusals, or seizures are outside our control and not eligible for refunds.

Do you replace lost or stolen packages automatically?

No. Replacement or refund is subject to:

  • Carrier confirmation of loss
  • Insurance claim approval
  • Investigation results

📨 CARRIER INSURANCE & CLAIMS POLICY (CUSTOMER-FACING)

All shipments include tracking and insurance.
If a package is lost or damaged:

  • Claims are filed with the shipping carrier (USPS, UPS, or FedEx)
  • Carrier investigations can take 7–30 business days
  • Refunds or replacements are contingent on claim approval

We assist customers throughout the claim process but do not guarantee outcomes beyond carrier determinations.