Shipping policy
Shipping Policy
We aim to ship your order quickly and securely. Please review our shipping policy below:
Processing Time
Orders are processed within 1–3 business days after payment is received.
Custom requests or special packaging may require additional time.
Shipping Methods & Rates
- Standard U.S. shipping: $9.95
- Free U.S. shipping on orders over $200
- International shipping: Flat rate of $25
All shipping rates are calculated and displayed at checkout. All orders include tracking and insurance.
Estimated Delivery Times
- Domestic (U.S.): 5–8 business days
- International: 6–12 business days depending on destination and customs
Shipping Providers
We ship via USPS, UPS, or FedEx depending on your location and selected service.
Free Shipping
We offer free domestic shipping on orders over $200 USD.
Signature Confirmation
Orders over $500 may require a signature upon delivery to ensure safe receipt.
Customs, Duties & Taxes (International Orders)
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Damaged Packages
All shipments are insured. If your package is lost or arrives damaged, please contact us at frenchcutgems@gmail.com with your order number and photos (if applicable). We will assist in filing a claim and resolving the issue promptly.