Privacy policy

Last updated: March, 2026
French Cut Gems LLC (“French Cut Gems,” “we,” “us,” or “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
French Cut Gems is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual. It does not include de-identified or anonymized information.
Depending on how you interact with our Services and as permitted by law, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number
  • Payment Information: Payment card details, transaction information, billing information, and payment confirmations (processed securely by third-party payment providers)
  • Account Information: Username, password, preferences, and settings
    Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, or exchanged
  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, or exchanged
  • Communications: Information you provide when contacting us for support or inquiries
  • Device Information: IP address, browser type, device identifiers, and network information
  • Usage Information: Interactions with our website, including pages visited and browsing behavior

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you use our Services
  • From service providers that support our operations (such as payment processors and analytics providers)
  • From third parties or partners where permitted by law

How We Use Your Personal Information

We use personal information to:

Provide and Improve the Services

  • Process orders, payments, returns, and exchanges
  • Deliver products and manage shipping
  • Create and manage user accounts
  • Personalize your shopping experience
  • Improve website functionality and performance

Marketing and Advertising

  • Send promotional emails or messages (where permitted by law)
  • Display relevant advertisements based on your interactions with our Services

You may opt out of marketing communications at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

  • Protect against unauthorized access, fraud, and misuse
  • Secure transactions and user accounts

Legal and Compliance Purposes

  • Comply with legal obligations
  • Enforce our terms and policies
  • Respond to lawful requests from authorities

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze site traffic, and support marketing efforts. You can manage cookies through your browser settings and, where applicable, site-provided consent tools.

How We Disclose Personal Information

We may share personal information in the following circumstances:

  • With Shopify and service providers that assist with payment processing, analytics, customer support, fulfillment, and hosting
  • With marketing and advertising partners to display relevant ads
  • With third parties at your direction or with your consent (such as shipping carriers)
  • With affiliates as part of normal business operations
  • In connection with a business transaction, such as a merger or sale
  • To comply with legal obligations or protect our rights and users

We do not sell personal information for monetary consideration. Certain advertising activities may be considered “sharing” under applicable privacy laws.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the platform. Shopify may process your information as a data controller for certain features. Learn more at:
https://privacy.shopify.com/en
To exercise privacy choices related to Shopify-processed data, visit:
https://privacy.shopify.com/en/opt-out

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal information
  • Request correction or deletion of personal information
  • Opt out of targeted advertising or “sharing” of personal information
  • Withdraw consent where processing is based on consent

We honor Global Privacy Control (GPC) signals where required by law.
To submit a request, contact us using the details below.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Data Retention and Security

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. While we implement reasonable security measures, no system is completely secure.

International Transfers

Your personal information may be processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:
French Cut Gems LLC
Email: frenchcutgems@gmail.com
Phone: (614) 434-8132
Location: Columbus, Ohio, United States